UVdesk Reviews

UVdesk has an overall rating of 5.0 based on 20 reviews. Customer feedback on UVdesk is mixed: UVdesk reviewers highlight positive aspects like user-friendly interface, excellent customer support, customizable features and flexible pricing options, which strongly appeal to small to medium-sized businesses seeking efficient customer support solutions. However, UVdesk is often criticized for its limited integrations, occasional performance issues, steep learning curve for advanced features and lack of mobile app.

5.0/5.0

20 reviews

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All UVdesk Reviews (20)
Jerry.Sullivan
January 18, 2023
"She's truly amazing."
She's truly amazing. I can't say enough good things about her.
sadpeacock416
December 12, 2022
"Outstanding Customer Support Every Single Time"
For the last year, I've been using Uvdesk, and I gotta say, they rank among the top companies out there. Their customer support has been top-notch repeatedly. Managing projects was a breeze too, really simplifying my life! I’d surely suggest this to anyone facing tech troubles.
silverelephant806
May 17, 2022
"Unique Item"
This is a unique item, boasting a stylish interface and packed with features. The cost for additional features is reasonable, and the support team is both patient and quick to respond.
crazywolf630
March 01, 2022
"Incredible support system with..."
This helpdesk solution is fantastic! It comes with a multi-language option, is super quick, lightweight, secure, and packed with all the features you need. Plus, it’s really well-organized, and you’ll receive support in real time.

Big thanks to UVdesk!
angrybutterfly769
December 31, 2021
"A fantastic answer for your support desk..."
This is a fantastic answer for your support desk tasks! We're depending on it for all our interactions with customers. Big thanks to the folks who created this awesome solution.
BessieHunt
May 27, 2021
"Awesome Ticketing Solution"
I discovered UVdesk to be super user-friendly and quite simple to navigate. The extensive range of features it offers is impressive, and a major plus is the support team that assisted me with all my requirements.
brownfish552
February 17, 2021
"A solid fix"
This fix works well, and I appreciated the help. They got back to me in just a few minutes, and the instructions to resolve my issue were clear and straightforward. I definitely suggest giving this solution a try.
BobbieVasquez
December 18, 2020
"Fantastic platform with super helpful support"
This platform is fantastic, and the support is super helpful. I ran into a few small hiccups while getting the self-hosted open-source version going, but the support crew was quick and really good at sorting out my problems.
tacorrie1
December 14, 2020
"Service Worth Recommending"
My time with UvDesk was fantastic. It's a really cool ticketing system. At first, we had some trouble with their support, but that was because of the holiday season. After that, we've been receiving much better replies from them.
Burnslb
September 25, 2020
"Excellent Product"
UVDESK showcases all the traits of a thoughtfully designed tool, with features that align perfectly with what I need for my business. This includes customizable rules, pre-written responses, flow definitions, and especially the flexibility that comes from its email interoperability.

The interface is user-friendly and straightforward enough for admins, operators, and clients alike. Overall, this product is fantastic, and I wholeheartedly recommend it.

Support is prompt and approachable. Like any support service, getting the info you need requires asking the right questions.

The documentation is decent, but it can be a bit tricky to locate. Honestly, it's often easier to find a relevant article through a Google search than navigating the UVDESK website.
boobikb9
August 25, 2020
"You can't lose with this choice!"
We were on the hunt for a solution to help us handle our clients, and we also needed it to be open source for customization. With UV Desk, you get top-notch customer service for enterprises, plus the flexibility to tweak and rebrand it as your own. And the best part? The price is just right!
whitebutterfly456
July 31, 2020
"fantastic program, awesome assistance"
Right from the get-go, when I was putting in the community version, they responded super quick. Getting to see the software working made me even more pumped to take it for a spin!
happybutterfly346
June 25, 2020
"Awesome web app that's super user-friendly"
This app has a fantastic interface, cool features, and is really easy to navigate. I ran into some trouble while installing because of some missing tables. However, the support team got back to me in no time to help fix the problem.
pcc954607768
May 23, 2020
"Kudos to the UVDesk Crew!"
I just wrapped up installing the community-skeleton. Had some hiccups at first, but the UVDesk Crew jumped in fast to help. I still gotta make a few adjustments, but I'm already a fan. UVDesk is straightforward, easy to use, and super effective.
AnaFernandez
April 22, 2020
"Appreciating the straightforward and quick interface"
I really dig the straightforward and quick interface. The custom rules (workflows) are super handy for our needs. A lot of helpdesk systems struggle with decent notification setups, but UVdesk nails it. Plus, their support is awesome and speedy!

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